| |
| |
|
Customer Service Information |
|
|
|
Customer Service For Huge Profits
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer 1) The purchase or transaction 2) The relationship In order to distinguish yourself among your competition, providing just good service is not enough. The same do your competitors. You must provide EXCELLENT service. That will happen following these rules: a) Solve your customer's problems as fast as you can without hassles. b) Your employers should know their stuff and be well trained. c) Treat customers with respect, a quick response, and appreciation d) Authorize employees to provide as accurate information as they can and make things happen for customers. e) The customer should leave with a positive feeling. One of the most serious problems corporations and small business deal with customers is the defection effect. It is the silent process where the customer takes his business from you and start dealing with your competition. This happens without yelling, showing disappointment for your service up front. That process applies to many industries and trade sections. It's an epidemic. The cure here is to do the best you can in order the customer come back again and again. Most of your profits will come from few large accounts ordering continuously. With these customers you should focus your efforts and customer service. For example you could create a toll free call line 24/7 for tiding your large firms you do business with. On the other hand, that does not mean that you should leave your small clients "out in the cold". Supporting them is important too. Imagine what it would happen if a large customer stops working with you? What do you think the consequences for your company would be if you left your small customers? Of course it costs less keeping a customer, who makes revenue by continual orders, than chasing and finding new clients. It's not a secret the 80/20 rule, meaning that 80% of your profits will be produced from the 20% of your clients. The rates of course are not absolute, it could be 98% to 2%. There are Real life examples for these rates. After all, the most effective advertising in the business world is the "word-of-mouth advertising." It's so effective because the testimonials gains trust , which means the happy client has no self-interest causes for proposing a particular firm to his friend. This can be accomplished if you have provided exceptional service to your clients. Another important factor of great customer service is that it has to be countable. For example: " You must answer the phone fast" doesn't mean anything . On the contrary : "You must answer the phone sooner that the third ring" is an accurate customer service rule. Finally, one of the most important leaps in customer service we can find in today's business world is the individual section mindset most of the companies follow. That means the interactions between the different sections of the company (Sales/Telemarketing, Shipping, Technical support, Credit/Collections, Order processing) do not function as a team but more often as individual sectors of the firm. The most discouraging feeling for a customer is dealing with more departments with lack of critical information between them and not being able to find a solution to the problem. Christos Varsamis is the creator and owner of the http://www.settinglifegoals.com/ Sign for your 7 day FREE e-course to http://www.fastprofitbiz.com "How to TRACE a Legitimate business Opportunity."
MORE RESOURCES:
Court Staff Receiving Customer Service Training - Government of Jamaica, Jamaica Information Service
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
Client Appreciation - It Means Everything! Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business. First Contact: The Source of Customer Loyalty With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty. Poor Customer Service - Are Your Customers Driving Away Other Customers Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. We Got It Wrong: Never Under Promise & Over Deliver You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)And you feel such a chump - how did I ever fall for that - the logic just isn't there - I must have been a fool. Let me explain. Create Win-Win Deals With Your Competitors In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. Customer Service and The Human Experience Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Customer Service Is Dying - and Im Not Feeling So Good Myself Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Handling Customer Complaints Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Turning Customer Mistakes Into Raving Fans When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem. Are You Putting Technology Before Your Customers? Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make the internet more accessible. Accountability The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundamental understanding of Performance Management serve as two of the most power tools a Call Center manager has at his/her disposal. Saying Thank You to Your Clients "Thanking your customers" - Why you should do it and how.. If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor! First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience. Making the Connection: Customer Relationships That Build Your Business Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again. Complaints Are Actually A Good Thing! Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. Renewing Customer Loyalty Every business loses customers, but not many do much about getting them back. And that is a big mistake. How To Boost Your Bottom Line With Two Little Words I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line. Cheap To Keep You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Develop Loyal Customers for a Lifetime - part 1 (1 - 10) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. What Every Manager Should Know About How to Win the Loyalty of Customers Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.
|
| home | site map |
| © 2006 |